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Terms of Use

Last Revised:  October 17, 2024

Related: Frida Privacy Policy

1. ACCEPTANCE OF TERMS

PurposeMed Inc. operating as Frida (“Frida”, “us”, “we”, “our”) maintains the Frida website located at https://www.talkwithfrida.com (the “Frida Platform” or the “Platform”). Your access and use of the Frida Platform is subject to these Terms of Use (“TOU”) and our Privacy Policy. By accessing and using the Frida Platform, you agree to comply with these TOU and acknowledge our Privacy Policy.  The term “you” refers to the person or entity visiting the Frida Platform, browsing or otherwise using the Frida Platform, or receiving any Frida Platform Healthcare Services, as hereinafter defined. A copy of these TOU may be downloaded, saved and printed for your reference.

BY ACCESSING AND USING THE FRIDA PLATFORM, YOU UNDERSTAND, ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH THESE TOU. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TOU, PLEASE DO NOT ACCESS OR USE THE FRIDA PLATFORM.

DO NOT USE THE PLATFORM FOR MEDICAL EMERGENCIES. If you have a medical emergency, call 911 immediately or attend the emergency room of the nearest hospital or health centre. Under no circumstances should you attempt self-treatment based on any Content (as defined below).

2. MODIFICATIONS TO THE TOU

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, FRIDA RESERVES THE RIGHT TO CHANGE THESE TOU AT ANY TIME WITHOUT NOTICE. SUCH MODIFICATIONS SHALL BECOME EFFECTIVE IMMEDIATELY UPON THE POSTING THEREOF. IF YOU DO NOT AGREE TO THE MODIFIED TOU, YOU MUST CEASE USING THE FRIDA PLATFORM AND MAY TERMINATE THIS AGREEMENT AS PROVIDED IN SECTION 12. YOUR CONTINUED ACCESS TO OR USE OF THE FRIDA PLATFORM AFTER ANY CHANGES TO THESE TOU INDICATES YOUR ACCEPTANCE OF SUCH CHANGES. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TOU REGULARLY.

FRIDA RESERVES THE RIGHT TO CHANGE ANY INFORMATION, MATERIAL OR CONTENT (INCLUDING, BUT NOT LIMITED TO, PRICING, FEATURES AND AVAILABILITY OF PLATFORM SERVICES (AS DEFINED HEREIN)) CONTAINED ON OR PROVIDED THROUGH THE PLATFORM (THE “CONTENT”) AT ANY TIME, AND FROM TIME TO TIME, WITHOUT NOTICE.

The TOU is current as of the “last revised” date which appears at the top of this page. You can find the most recent version of the TOU at:  https://www.talkwithfrida.com/terms-of-use

3. AVAILABILITY AND USE OF FRIDA PLATFORM

THE FRIDA PLATFORM IS ONLY AVAILABLE TO YOU IF YOU ARE A TEMPORARY OR PERMANENT RESIDENT OF THE PROVINCE OF BRITISH COLUMBIA, ALBERTA, ONTARIO, MANITOBA, SASKATCHEWAN, OR NOVA SCOTIA. AS A CONDITION OF YOUR USE OF THE FRIDA PLATFORM, YOU WARRANT THAT: (1) YOU ARE THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE; (2) YOU POSSESS THE LEGAL AUTHORITY TO CREATE A BINDING LEGAL OBLIGATION; (3) YOU WILL USE THE PLATFORM IN ACCORDANCE WITH THESE TOU; (4) ALL INFORMATION SUPPLIED BY YOU ON THE PLATFORM IS TRUE, ACCURATE, CURRENT AND COMPLETE; AND (5) IF YOU ARE ACCESSING OR USING THE PLATFORM ON BEHALF OF ANOTHER PERSON OR A CORPORATE ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH PERSON OR ENTITY TO THESE TOU.

The Frida Platform is provided solely (the “Permitted Use”) to: (1) assist you in gathering information about the various services offered by Frida through the Frida Platform; (2) if and as permitted by Frida and these TOU, enable you to use the Frida Platform and receive any services offered to you through the Frida Platform including the Healthcare Services (as defined below); (3) if applicable, facilitate any payments from you in respect of your use of the Frida Platform or the receipt of any services through the Frida Platform; and (4) if and as permitted by Frida and these TOU, provide feedback and otherwise communicate with Frida in connection with any of the foregoing ((1) through (4) collectively, in these Terms of Use defined as “Platform Services”).

Frida retains the right, at its sole discretion, to deny access to anyone to the Frida Platform or the services it offers, at any time and for any reason, including, but not limited to, for violation of these TOU. You will cease and desist from any such access or use immediately upon request by Frida.

4. GRANT OF LICENSE

If you are a temporary or permanent resident of the province of British Columbia, Alberta, Ontario, Manitoba, Saskatchewan, or Nova Scotia and subject to these TOU, Frida grants you a personal, limited, revocable, non-exclusive, non-assignable and non-transferable license to access and use the Frida Platform for your own use in accordance with these TOU. Use of the Frida Platform beyond the scope of the authorized access granted to you by Frida immediately terminates this license.

Subject to these TOU and the terms of Frida’s Privacy Policy, you provide Frida your consent and, grant to Frida a perpetual, transferrable, irrevocable, royalty-free, fully paid-up, worldwide and fully sublicensable license, to access, collect, store, use, copy, modify, distribute and display any content, data, information, records and files that you load, transmit to or enter into the Frida Platform.

5. SECURE LOG-IN

Although certain parts of the Frida Platform are accessible to the public, in order to access the Healthcare Services (as set out below) users must be issued log-in credentials (e.g., log-in identification and password) to access the secure, non-public areas of the Frida Platform (“Registered Users”). In order to do so, a Registered User must register for and maintain an active personal account (“User Account”). In order to qualify for a User Account, you must be at least the age of majority in your jurisdiction of residence. Once granted a User Account, a Registered User is only permitted to request Healthcare Services for themselves. Registered Users may include temporary or permanent residents of the province of British Columbia, Alberta, Ontario, Manitoba, Saskatchewan, or Nova Scotia, healthcare professionals and healthcare decision makers.  If you have been issued log-in credentials by Frida, you are responsible for maintaining the confidentiality of your password, and are fully responsible for all activities that occur under your password.

You must not share your password with any other person. You agree to (a) immediately notify Frida of any unauthorized use of your password or account or any other breach of the security of the Frida Platform of which you reasonably suspect or become aware, and (b) ensure that you exit from your account at the end of each session.  Frida cannot and will not be liable for any loss or damage arising from your failure to comply with this section, and you will indemnify Frida in respect of any losses suffered by Frida or claims made against Frida that are attributable to any loss or damage arising from your failure to comply with this section.

You are responsible for all activity that occurs under your User Account, and you agree to maintain the security and secrecy of your User Account username and password at all times. Unless otherwise permitted by Frida in writing, you may only possess one User Account. You are responsible for changing your password promptly if you think it has been compromised.  You may not transfer or share your password with anyone, or create multiple accounts. You may not use anyone else’s account at any time. You may not collect or harvest personal data of any other user of the Frida Platform, including user account names or login credentials. Frida explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section.  

6. SERVICES

Authorized physicians and authorized non-physician healthcare providers such as nurse practitioners and registered nurses (collectively, “Authorized Healthcare Professionals”) may provide healthcare services, including telehealth services (“Healthcare Services”), through the Frida Platform in accordance with applicable law.  The rules regarding telehealth may differ among provinces, therefore the Healthcare Services that are available to you will depend on your province of residence and the location you are in at the time you request the services.  As with any other healthcare consultation, no results can be guaranteed or assured in connection with the Healthcare Services.  You are responsible for providing the Authorized Healthcare Professional with the information that they advise is required in order to provide you with Healthcare Services. Note that an Authorized Healthcare Professional reserves the right to assess whether a person has the capacity to provide consent to his or her Healthcare Services on a case-by-case basis.

You understand that telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up and/or related patient education, and may include, but is not limited to: (a) electronic transmission of medical records, photo images, personal health information, or other data between a patient and healthcare provider; (b) interactions between a patient and healthcare provider via audio, video, and/or data communications; and (c) use of output data from medical devices, sound, and video files. 

By consenting to receive Healthcare Services using the Platform, you acknowledge and understand that there are potential material risks associated with telehealth, including but not limited to (a) poor quality audio-video connections, (b) delays in evaluation or treatment resulting from technology failures, and (c) limitations on access to your personal health records maintained outside the Platform (i.e., by your family physician or other primary care health professional), which may result in adverse drug interactions, allergic reactions, or other judgment errors (you should always advise the Authorized Healthcare Professional and any dispensing pharmacists of all medications you are taking and any allergies you may have).

The electronic systems used in the Healthcare Services will incorporate Frida’s network and there are restrictions on the Healthcare Services that can be provided through the Frida Platform. 

By becoming a Registered User, you consent to Authorized Healthcare Professionals providing Healthcare Services that you request through the Frida Platform. Authorized Healthcare Professionals may prescribe medication to you through the Platform Services and direct prescriptions to the pharmacy or other dispensing location of your choosing. 

YOU AGREE THAT ANY PRESCRIPTIONS YOU ACQUIRE FROM AN AUTHORIZED HEALTHCARE PROFESSIONAL ARE SOLELY FOR THE PERSONAL USE OF THE INDIVIDUAL NAMED ON THE PRESCRIPTION. YOU AGREE TO FULLY AND CAREFULLY READ ALL PROVIDED PRODUCT INFORMATION AND LABELS, AND TO CONTACT A PHYSICIAN OR PHARMACIST IF YOU HAVE ANY QUESTIONS REGARDING THE PRESCRIPTION OR MEDICATION.

You should report any emergency medication reactions, side effects or other adverse events to your family physician or, if you do not have one, to the nearest walk-in clinic or emergency room or call 911 if any reaction is an emergency situation. 

We offer an online communication platform for Authorized Healthcare Professionals and their patients to connect via the Frida Platform through the use of synchronous and asynchronous telecommunications technologies. The Frida Platform facilitates communication between patients and Authorized Healthcare Professionals. 

Frida does not provide medical advice or care. The Authorized Healthcare Professionals deliver Healthcare Services via the Frida platform to their patients. The relationship between you and the Authorized Healthcare Professional providing Healthcare Services is a practitioner-patient relationship. Frida is not party to that relationship as it relates to the delivery of such Healthcare Services and is not engaged in the practice of medicine, the practice of nursing or the practice of any other regulated health profession, for the purpose of providing Healthcare Services in your use of the Platform. The Authorized Healthcare Professionals, and not Freddie, are responsible for the quality and appropriateness of the care they render to you. Any information or advice received from an Authorized Healthcare Professional relating to Healthcare Services comes from them alone, and not from Frida. For further details, please refer to Section 18. 

Your interactions with the Authorized Healthcare Professionals via the Frida Platform are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither Frida, nor any of its subsidiaries or affiliates or any third party who may promote the Frida Platform or Frida’s services or provide a link to the Frida Platform, shall be liable for any professional advice obtained from an Authorized Healthcare Professionals via the Frida Platform, nor any information obtained on the Frida Platform. 

You acknowledge that your reliance on any Authorized Healthcare Professionals or information delivered by the Authorized Healthcare Professionals via the Frida Platform is solely at your own risk and you assume full responsibility for all risks associated herewith. Frida does not make any representations or warranties about the training or skill of any Authorized Healthcare Professionals who deliver services via the Platform or the Platform Services. You will be connected with available Authorized Healthcare Professionals based solely on the information you submit to the Platform.  

The Content, including, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind (except as may communicated to you by the Authorized Healthcare Professionals). You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by Frida is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship (as defined by provincial or federal law) between Frida and you. While Frida facilitates your communications with, Authorized Healthcare Professionals, Frida does not provide medical services, and the practitioner-patient relationship is between you and the Authorized Healthcare Professionals.

7. DEALINGS WITH OTHER REGISTERED USERS

If there is a dispute between Registered Users, or between Registered Users and any third party, you understand and agree that Frida is under no obligation to become involved. In the event that you have a dispute with one or more other Registered Users, you hereby release Frida, Frida affiliates, their representatives (and their respective officers, employees, agents and successors in rights) from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and / or the Frida Platform.

8. PRIVACY AND INFORMATION DISCLOSURE

Please review our current Privacy Policy at https://www.talkwithfrida.com/privacy-policy, which contains important information about our practices in collecting, storing, using and disclosing your personal information, and which is hereby incorporated into and forms a part of these TOU.

9. CONDUCT

You agree that a Registered User is not permitted to have more than one Registered User profile on the Frida Platform. You further agree that you will not, in connection with you as a Registered User, do anything in connection with the Frida Platform that:

  1. is unlawful;

  2. is harmful, threatening, abusive, harassing, defamatory, pornographic, profane or otherwise inappropriate;

  3. includes personal or identifying information about another person without that person’s explicit consent;

  4. impersonates any person or entity, including, but not limited to, a Frida employee, or falsely states or otherwise misrepresents an affiliation with a person or entity;

  5. infringes any patent, trademark, trade secret, copyright or other proprietary rights of any person, or that you do not have a right to make available under any law or under contractual or fiduciary relationships; or

  6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

10. LIMITATIONS ON SERVICE

Frida reserves the right to modify, suspend, or discontinue the Frida Platform (or any part thereof) at any time, with or without notice. Frida shall not be liable for any deletion or failure to store content or any other modification, suspension, or discontinuance of the Platform. The TOU will commence on the day you first use the Frida Platform and continue until terminated by either party as described in Section 12. 

11. FEES AND PAYMENT

Frida may, in its sole discretion but subject to applicable laws, offer some of the Healthcare Services or Platform Services (collectively, the “Services”) to you at no cost to you or charge you fees in accordance with then-current fee rate(s) applicable to such Services.  Unless otherwise expressly indicated, all fees are quoted in Canadian dollars.

The fees payable by you to obtain the Healthcare Services are available under the 'Pricing' section of our website (https://www.talkwithfrida.com). You agree to pay the fees applicable to the Services you have selected, and, if applicable, any additional charges set out in any other information, materials or terms that you consent to in connection with the Services (collectively, the “Fees”), in accordance with the invoice and payment terms set out therein or in these Terms of Use. Payment for follow-up appointments will be taken three (3) days prior to the appointment occurring, while payment for Initial Assessments (“IAs”) will be taken at the time of booking. ALL FEES PAID BY YOU ARE FINAL AND NON-REFUNDABLE, UNLESS OTHERWISE DETERMINED BY FRIDA OR AS DESCRIBED BELOW. The Fees do not include applicable sales, use, gross receipts, value-added, GST or HST, personal property or other taxes. You will be responsible for and pay all applicable taxes, duties, tariffs, assessments, export and import fees or similar charges (including interest and penalties imposed thereon) on the transactions contemplated in connection with these Terms of Use, other than taxes based on the net income or profits of Frida. 

None of the Fees paid by you for any of the Services are paid for physician services or are required to be paid in order to access physician services.  

You will provide Frida or, if applicable, one or more third-party payment processors (each, a “Payment Processor”) with the information necessary to process a payment from you, including the billing information requested through the Platform Services or on the applicable Payment Processor’s platform. Frida will provide the Payment Processor with your name and email address for the purpose of processing payments.  The processing of payments will be subject to the terms, conditions and privacy policies of the applicable Payment Processor, if any, in addition to these Terms of Use. We are not responsible for any error by, or other acts or omissions of, any Payment Processor. You may pay Fees by any manner then available through the Platform Services or applicable Payment Processor’s platform applicable to such Service. By submitting your payment information to us or the applicable Payment Processor, you authorize us or the Payment Processor to charge the applicable payment method at our or their convenience (but, in any event, within 30 days of credit card authorization). For certain Healthcare Services, you will have the option to use a Payment Processor that may permit you to pay the Fees owed by you to obtain such Healthcare Service over a period of time; however, this option will not be available for all Healthcare Services and you may need to engage with more than one Payment Processor if you wish to receive more than one Healthcare Service through Frida. If you elect to use a Payment Processor that processes your payment over time, you acknowledge that this option has been made available for your benefit and should not be considered an attempt by Frida to sell or transfer any debt owed for Healthcare Services by virtue of making this Payment Processor option available to you.  You represent and warrant that you will not use any credit card or other form of payment, unless you have all necessary authorization to do so. We reserve the right to correct any errors or mistakes that any Payment Processor makes even if it has already requested or received payment.

You will be able to cancel your appointment for the Assessment Service or a Follow-Up Appointment and obtain a full refund for any Fees paid, as long as you do so no less than twenty-four (24) hours before the time of your scheduled appointment.  If you cancel your scheduled appointment no less than 24 hours in advance, the following terms will apply:

  • If you reschedule your Assessment Service or a Follow-Up Appointment within twenty-four (24) hours of your cancellation, your Fees will be refunded, and then charged again with the late cancellation/reschedule fee (which is the same price as the original appointment);  and

  • if you do not reschedule your Assessment Service or a Follow-Up Appointment within 24 hours of cancellation, the amount of the Fees processed by the Payment Processor will be refunded and any additional payments that would have otherwise been processed by the applicable Payment Processor in respect of such Fees will not be applied.

For the avoidance of doubt, except as otherwise agreed to by Frida in our sole discretion, if you cancel your Assessment Service or a Follow-Up Appointment less than 24 hours in advance of your scheduled appointment or if you do not attend your scheduled appointment, you will not be entitled to any refund in respect of the Assessment Service or a Follow-Up Appointment and the entire amount of the Fees payable for the Assessment Service or a Follow-Up Appointment will be applied as Fees for a missed appointment.

12. TERM AND TERMINATION OF SERVICE

These TOU remain effective until terminated by either party. Frida may terminate these TOU at any time and with immediate effect by providing notice via email or through the Frida Platform. You may terminate these TOU at any time by requesting that your User Account be deleted or deactivated and ceasing use of the Frida Platform. For more information on Frida’s right to modify, suspend, or discontinue the Platform, please refer to Section 10. IF YOU DO NOT AGREE WITH ANY MODIFICATIONS TO THE TOU MADE PURSUANT TO SECTION 2, YOU MUST CEASE USING THE PLATFORM AND MAY TERMINATE THIS AGREEMENT IMMEDIATELY. 

Further, you agree that Frida shall not be liable to you or any third party for any termination of your access to the Frida Platform. Further, you agree not to attempt to use the Frida Platform after said termination. The TOU’s disclaimers, limitations on liability and indemnity clauses shall survive termination of the TOU, as shall any other provision which by its nature ought to survive termination.

13. OWNERSHIP AND PROPRIETARY RIGHTS

All Content, including all designs, infrastructure graphics, pictures, illustrations, software, artwork, video, music, sound, names, words, titles, phrases, logos and marks displayed on the Frida Platform, are owned or licensed by Frida and are protected by copyright, trademark and other intellectual property laws.

Frida expressly reserves all rights in the Frida Platform, and all materials provided by Frida in connection with these TOU, that are not specifically granted to you. You acknowledge that all right, title and interest in the Frida Platform, all materials provided by Frida in connection with these TOU (including the Content), and any update, adaptation, translation, customization or derivative work thereof, and all intellectual property rights therein, will remain with Frida (or third party suppliers, if applicable), and that the Frida Platform, and all materials provided by Frida hereunder are licensed and not “sold” to you.

OTHER THAN FOR YOUR PERSONAL CONFIDENTIAL USE, YOU FURTHER AGREE NOT TO REPRODUCE, DUPLICATE OR COPY WHETHER BY PRINTING OR SAVING TO A DESKTOP, CONTENT FROM THE FRIDA PLATFORM WITHOUT THE EXPRESS WRITTEN CONSENT OF FRIDA, AND AGREE TO ABIDE BY ANY AND ALL COPYRIGHT NOTICES DISPLAYED ON THE FRIDA PLATFORM. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Frida Platform.  

Without limiting the foregoing, you agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any aspect of the Frida Platform.

14. NO UNLAWFUL OR PROHIBITED USE

You will not, without Frida’s prior written permission, use the Frida Platform and the Content for purposes other than the Permitted Use. Without limiting the generality of the foregoing, you will not, and will not permit anyone else to: (1) 'frame', 'mirror' or otherwise incorporate the Frida Platform or the Content or any part thereof on any commercial or non-commercial website; (2) access, monitor or copy any part of the Frida Platform or the Content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (3) violate the restrictions in any robot exclusion headers on the Content or the Frida Platform or bypass or circumvent other measures employed to prevent or limit access to the Frida Platform; (4) take any action that imposes, or may impose, in Frida’s discretion, an unreasonable or disproportionately large load on the Frida Platform; (5) deep-link to any portion of the Frida Platform for any purpose; (6) remove (or permit anyone else to remove) any watermarks, labels or other legal or proprietary notices included in the Frida Platform or the Content; (7) modify or attempt to modify (or permit anyone else to modify or attempt to modify) the Frida Platform or any Content, including any modification for the purpose of disguising or changing any indications of the ownership or source of the Frida Platform or the Content; (8) use the Frida Platform or the Content as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution, except as specifically permitted by Frida and only in the exact manner specified and enabled by Frida; (9) attempt to, assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the Frida Platform or the Content; (10) copy, reproduce, modify, distribute, transfer, sell, publish, broadcast, perform, transmit, publish, license or circulate in any form any part of the Frida Platform or the Content; (11) create derivative works based on the Frida Platform or the Content, in whole or in part, or to decompile, disassemble, reverse engineer or other exploit any part of the Frida Platform or the Content; (12) use the Frida Platform in a manner that violates the rights (including to intellectual property rights) of any third party, including by providing, uploading or transmitting any User Content that violate such third-party rights; or (13) upload to or transmit through the Frida Platform any User Content that is offensive, hateful, obscene, defamatory or violates any applicable laws, in each case as determined by Frida in its sole discretion.

15. THIRD PARTY WEBSITES

The Frida Platform may provide links to third-party websites, or access to third party content, websites, or services. Trademarks displayed in conjunction with such third party content, websites, or services are the property of their respective owners. Frida does not endorse the information contained on those websites or guarantee their quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, merchantability or fitness for any purpose. Third party content, websites, services, or systems are not under Frida's control, and if you choose to access any such content, websites, or services, or access such systems you do so entirely at your own risk. ‎ You acknowledge that you may be required to accept terms of use applicable to third party content, websites, services, or systems and agree to accept and comply with any such terms of use.  Please review carefully the third-party's policies and practices (including in relation to privacy and personal information) and make sure you ‎understand them before you use those sites or engage in any transaction‎ through them.

Your interactions with organizations or individuals found on or through the Platform Services, including payment and delivery of goods and services, and any other terms, conditions, warranties or representations associated with such interactions, are solely between you and such organizations or individuals. You agree that to the fullest extent permitted by applicable law, Frida is not responsible or liable for any loss or damage of any sort incurred as the result of any such interactions.

16. VIRUSES

The downloading and viewing of Content is done at your own risk. Frida cannot and does not guarantee or warrant that the Frida Platform or the Content are compatible with your computer system or that the Frida Platform or the Content, or any links from the Frida Platform or the Content, will be free of viruses, worms, trojan horses or disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your computer system, and you are responsible for the entire cost of any service, repairs or connections of and to your computer system that may be necessary as a result of your use of the Frida Platform.

17. COMMUNICATIONS

Frida does not guarantee the confidentiality of any communications made by you through the Frida Platform. Although Frida generally adheres to the accepted industry practices in securing the transmission of data to, from and through the Frida Platform, you understand, agree and acknowledge that Frida cannot and does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Frida Platform.

18. DISCLAIMER AND LIMITATION OF LIABILITY

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, LIABILITY OR CERTAIN DAMAGES OR LIMITATIONS OF REPRESENTATIONS MADE CONCERNING GOODS OR SERVICES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

ALTHOUGH WE STRIVE TO UPDATE AND KEEP ACCURATE AS MUCH AS POSSIBLE THE CONTENT CONTAINED ON THE WEBSITE, ERRORS AND/OR OMISSIONS MAY OCCUR. ACCORDINGLY, THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY AND THE SUPPORT GROUP ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND. USE OF THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY AND THE SUPPORT GROUP IS AT YOUR OWN RISK. FRIDA DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS ABOUT THE QUALITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, OR TIMELINESS OF THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY OR THE SUPPORT GROUP. THE PLATFORM, THE CONTENT, THE PATIENT COMMUNITY AND THE SUPPORT GROUP MAY INCLUDE ERRORS, OMISSIONS AND INACCURACIES, INCLUDING, PRICING ERRORS (AS APPLICABLE). FRIDA DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES IN THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY OR THE SUPPORT GROUP. IN ADDITION, FRIDA EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE FRIDA PLATFORM.   

TO THE FULLEST EXTENT PERMITTED BY LAW, FRIDA DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY AND THE SUPPORT GROUP WHETHER EXPRESS, IMPLIED, STATUTORY OR COLLATERAL, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, THAT ARISE OUT OF A COURSE OF DEALING OR TRADE, OR THAT THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY OR THE SUPPORT GROUP ARE OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. IN NO EVENT WILL FRIDA BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY DAMAGES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES), WHETHER OR NOT FRIDA IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR RELATED TO THE USE OF, OR THE INABILITY TO MAKE USE OF, THE FRIDA PLATFORM, THE CONTENT, THE FRIDA PATIENT COMMUNITY OR THE SUPPORT GROUP.

Frida disclaims all warranties, representations, and conditions of any kind with respect to the Frida Platform, including any medical advice, diagnosis, or treatment. AS STATED IN SECTION 6, Frida does not provide medical advice or care, and all such responsibilities lie with the Authorized Healthcare Professionals. IN NO EVENT SHALL FRIDA BE LIABLE FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE HEALTHCARE SERVICES PROVIDED BY AUTHORIZED HEALTHCARE PROFESSIONALS VIA THE FRIDA PLATFORM. For details on the relationship between you and the Authorized Healthcare Professionals, please refer to Section 6.

You acknowledge and agree that Frida does not provide medical advice, diagnosis, or treatment, and that the Platform is strictly a technology platform and infrastructure for connecting patients with Authorized Healthcare Practitioners. You acknowledges and agree that the Authorized Healthcare Practitioners using the Frida Platform are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical and clinical services, including diagnosis, treatment and medication decisions, and other professional healthcare services performed, and that all diagnoses, treatments, prescriptions and other professional healthcare services will be provided and performed exclusively by or under the supervision of Authorized Healthcare Practitioners, in their sole discretion, as they deem appropriate. For additional information, see Section 6.

TO THE EXTENT THAT THE FOREGOING LIMITATION DOES NOT APPLY, IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF FRIDA AND ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONTRACTORS AND LICENSORS IN CONNECTION WITH OR UNDER THESE TOU OR YOUR USE OF, OR INABILITY TO MAKE USE OF, THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY, THE SUPPORT GROUP OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF, OR INABILITY TO MAKE USE OF, THE FRIDA PLATFORM, THE CONTENT, THE PATIENT COMMUNITY OR THE SUPPORT GROUP EXCEED THE AGGREGATE AMOUNT OF THE FEES PAID BY YOU TO FRIDA IN THE PREVIOUS ONE YEAR PERIOD. FOR GREATER CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THESE TOU WILL NOT INCREASE THE MAXIMUM LIABILITY AMOUNT. 

The limitation above reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.

19. INDEMNITY

You will defend, indemnify and hold harmless Frida and its affiliates and all of their respective officers, directors, employees, agents, sponsors, contractors and licensors from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought in connection with or as a result of:

  1. your breach of any of your warranties, representations or obligations under these TOU;

  2. your misrepresentation or inclusion of false information when registering as a user of the Frida Platform;

  3. your violation of any applicable law or the rights of a third party (including intellectual property rights); 

  4. any injury, including but not limited to bodily harm or death, to you or any third party that may result from your use of or reliance on the Platform, any Content, the Patient Community or the Support Group; or

  5. your use of the Frida Platform, the Content, the Patient Community or the Support Group.

20. GEOGRAPHIC APPLICATION OF THE FRIDA PLATFORM

The product and services described on the Frida Platform are only available in the jurisdictions of British Columbia, Alberta, Ontario, Manitoba, Saskatchewan, and Nova Scotia. Furthermore, nothing on the Frida Platform constitutes an offer or solicitation to buy or sell any product or service to anyone in any jurisdiction in which such an offer or solicitation is prohibited by law. Specifically, you acknowledge and agree that the products, services and/or material described on the Frida Platform, or the Healthcare Services available through the Frida Platform, are not appropriate or available for use in locations outside Canada, and may not function in all locations within Canada.

21. DISCLOSURES

All Authorized Healthcare Practitioners on the Frida Platform are licensed or accredited to practice their applicable regulated health profession by the applicable regulatory authority in the province or territory of Canada where they practice.

You can report a complaint relating to Healthcare Services provided by an Authorized Healthcare Practitioner on the Platform and/or by contacting the professional regulatory college(s) in the province(s) where the Healthcare Services were received. In a professional relationship, sexual intimacy is never appropriate and should be reported to the professional regulatory college(s) that licenses, registers, or certifies the licensee.

22. GOVERNING LAW AND JURISDICTION

Unless the applicable laws of your jurisdiction require that the laws of your jurisdiction govern, you hereby agree that (a) all aspects of the relationship between you and Frida (as well as its agents, delegates, employees, and any Authorized Healthcare Professionals), including any Healthcare Services provided to you, and (b) the resolution of any and all disputes arising from or in connection with that relationship, including any disputes arising under or in connection with these TOU, shall be governed by and construed in accordance with the laws of the province of Alberta, (other than conflict of laws rules) and the laws of Canada applicable therein. You hereby acknowledge that the Healthcare Services received by you will be provided in Canada and that the Courts of Alberta, shall have exclusive jurisdiction to hear any complaint, demand, claim, proceeding or cause of action, whatsoever arising from or in connection with those Healthcare Services, or from any other aspect of the relationship between you and Frida.

These laws apply to your access to or use of the Frida Platform or the Content, notwithstanding your domicile, residency or physical location. The Frida Platform and the Content are intended for use only in jurisdictions where they may be lawfully offered for use. 

23. ENTIRE AGREEMENT, WAIVER AND SEVERABILITY

These TOU constitute the entire agreement between Frida and you pertaining to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Frida with respect to the Frida Platform. A printed version of these TOU and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these TOU to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Headings are inserted for convenience of reference only and will not affect the construction or interpretation of these TOU. The word 'including' or 'includes' means 'including (or includes) without limitation'.

Frida's failure to insist upon or enforce strict performance of any provision of these TOU will not be construed as a waiver of any provisions or right.

If any of the provisions contained in these TOU are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination will not affect the remaining provisions contained herein.